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Returns & Shipping

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable), any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your online account, credit card or original method of payment, within 7-10 of days of being approved.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your online account for a credit. Then check your credit card account, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at online@pronutrition.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale items that may qualify for a refund will be passed in the form of an online account credit and posted to your online account.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@pronutrition.co.za and send your item to: 3 Kyalami Road, Westmead, 3610, South Africa.

Free Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an online account credit for the value of your return, subject to our discretion. Once the returned item is received, an online account credit will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Pro Nutrition, 3 Kyalami Road, Westmead, 3610, South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, or the product/s returned will be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning items over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and is the responsibility of the customer until it has been received. We cannot be held liable for the condition in which a product is received, as the handling of the parcel is handled by 3rd party shipping providers.

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